Challenge
Disconnected ecommerce and ERP
Orders placed online had to be manually re-keyed into NetSuite. Errors, duplicate entries, and delayed fulfilment were a daily occurrence.
Case Study
The NES Group
Shopify Plus + NetSuite, engineered as one platform — built to scale a multi-brand manufacturer without manual operations as the tax.
2021Manufacturing and Distribution
Client
The NES Group
Sector
Manufacturing & Distribution
Services
Shopify Plus, NetSuite Integration, Custom Software
Year
2025
Outcome
3:1 first-year ROI
Platform
Shopify Plus
ERP
Oracle NetSuite
Region
North America
Model
B2B + DTC
Overview
The NES Group
The NES Group operates a portfolio of manufacturing and distribution brands serving both B2B buyers and direct consumers across North America. Their previous storefront was disconnected from NetSuite — every order required manual re-entry, inventory levels were always stale, and customer service teams worked across three different tools to answer a single question.
Mejix was engaged to replatform onto Shopify Plus and engineer a deep, bidirectional NetSuite integration that would turn ecommerce, ERP, and customer data into a single operational system rather than a stack of disconnected silos.
What this project delivered
A production-ready outcome built for The NES Group — designed for measurable impact across operations.
Challenges
What we had to solve
Three structural problems were capping growth and inflating operating cost.
Challenge
Inventory was always wrong
Stock counts in Shopify lagged NetSuite by hours. Oversells, cancellations, and refund cycles were eroding margin and customer trust.
Challenge
No unified customer record
B2B accounts, DTC shoppers, and service history lived in three different systems. Reps couldn't answer basic questions without switching tools.
Challenge
Manual operations couldn't scale
Every new SKU, brand, or sales channel added more manual work — making growth proportional to headcount instead of automation.
Approach
How we turned the concept into a working product
We treated this as one integrated platform problem, not two parallel projects. The Shopify Plus rebuild and the NetSuite integration were designed together, so every storefront capability mapped to a clean operational flow inside the ERP — and every ERP event was reflected in the customer experience in near real time.
That meant defining a single data contract for products, inventory, pricing, customers, and orders across both systems first, then building the storefront, middleware, and sync layer against that contract. The result is a platform where Shopify and NetSuite behave as one system rather than two tools held together with spreadsheets.
Solutions
One commerce platform, two systems behaving as one
A Shopify Plus storefront engineered around a custom NetSuite integration — automating the operational work that used to scale with order volume.
Bidirectional NetSuite Sync
Orders, customers, inventory, pricing, and fulfilment events sync in near real time between Shopify Plus and NetSuite — eliminating manual order entry and stale stock data.
B2B + DTC on One Storefront
Wholesale accounts get gated pricing, custom catalogs, net terms, and quick reorder — running on the same Shopify Plus instance as the DTC experience.
Unified Customer Record
Every order, support touch, and account event rolls up to one customer profile, visible to ops and service teams without leaving NetSuite.
Automated Fulfilment Workflow
Order routing, picking, invoicing, and shipment confirmation are triggered automatically from NetSuite based on Shopify Plus events.
Multi-Brand, One Backend
Multiple brands run on one operational backbone — new brands launch in weeks, not quarters, without duplicating ops headcount.
Operational Dashboards
Custom reporting surfaces real-time order, inventory, and revenue health across brands and channels — built directly on NetSuite data.
Technology
How it was built
Shopify Plus
Enterprise commerce platform powering the multi-brand storefront, B2B catalogs, checkout, and customer accounts.
Oracle NetSuite
ERP system of record for products, inventory, pricing, customers, orders, and fulfilment.
Custom Integration Middleware
Purpose-built TypeScript service handling the bidirectional Shopify ↔ NetSuite sync, queueing, retry logic, and event-driven workflows.
Shopify Functions
Custom B2B pricing, discount, and checkout logic implemented as Shopify Functions for maximum performance.
AWS
Cloud infrastructure for the middleware, event queues, observability, and the integration data store.
GitHub Actions
CI/CD pipelines for storefront, integration middleware, and Shopify Functions — enabling fast, safe iteration.
Results
Outcomes after 12 months
Measured against the pre-platform baseline.
3:1
First-year ROI
Returns vs. total program investment in the first 12 months.
40%
Lower order processing cost
Manual order entry eliminated by direct Shopify ↔ NetSuite sync.
99.9%
Inventory accuracy
Real-time stock sync between Shopify Plus and NetSuite ERP.
2x
Faster order-to-cash
Automated fulfilment + invoicing flow cut cycle time in half.
Return on investment
The ROI behind the work
A full breakdown of program investment vs. measurable first-year return.
Program investment
- Shopify Plus rebuildStorefront, B2B, checkout
- NetSuite integrationCustom middleware + sync
- Ops automationFulfilment + invoicing flows
- Platform license + hostingYear 1
First-year returns
- Order processing cost saved−40%
- Inventory write-offs avoidedMaterial reduction
- Order-to-cash acceleration2x faster cycle
- New revenue from B2B + DTC unificationNet new channel mix
3:1
First-year return on investment
Validated against the pre-platform operational baseline.
Why Mejix
Why The NES Group chose Mejix
01
Shopify Plus + ERP fluency
We've shipped multiple Shopify Plus builds with deep ERP integrations — not a first-time attempt for our team.
02
Single accountable team
Storefront, integration, and ops automation delivered by one team — no finger-pointing between vendors.
03
ROI-driven scoping
Every workstream tied to a measurable operational or revenue outcome, not feature checklists.
04
Long-term partnership model
We stay on after launch — iterating, optimising, and extending the platform as the business grows.
Voices from the team
What the client team says
“Mejix didn't just rebuild our store — they re-engineered how the business operates. Shopify and NetSuite finally feel like one platform.”
NES Group Operations Lead
The NES Group
“The integration work is the kind of thing most agencies talk about and very few actually deliver. They delivered.”
NES Group Technology Lead
The NES Group
What's next
Where the platform goes from here
Phase two extends the platform with AI-assisted merchandising, predictive inventory, and additional B2B workflows — building on the same integrated Shopify Plus + NetSuite foundation rather than bolting on more tools.
Mejix continues as the long-term engineering partner, iterating on conversion, operational efficiency, and brand-level revenue growth across the NES portfolio.
Certifications & Recognitions
Reviews & Certifications
Our clients praise us for
our great results
Mejix delivered a Shopify Plus + NetSuite platform that finally behaves as one system. First-year ROI came in at 3:1 against our baseline.
The NES Group
Operations & Technology Leadership
Why Mejix
Frequently asked questions
Answers to the questions buyers usually ask after seeing this case study.
The Shopify Plus rebuild and the NetSuite integration were scoped and delivered together as one program, with the full platform live within the planned timeline. Contact us for typical timelines on similar Shopify Plus + ERP projects.
Have a Shopify + ERP problem like this?
If you're running a disconnected ecommerce and ERP stack — and paying for it in manual ops and stale inventory — we should talk.
30-minute call. No obligation. We'll tell you honestly whether a Shopify Plus + ERP rebuild is the right move.
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Whether you're building a new product, scaling your platform, or integrating AI — our team is ready to deliver.