--- title: "The NES Group — Shopify Plus + NetSuite Case Study | Mejix" url: https://www.mejix.com/work/case-studies/the-nes-group description: "How Mejix rebuilt The NES Group's ecommerce on Shopify Plus with full NetSuite integration — unifying orders, inventory & customers and delivering a 3:1 first-year ROI." lang: en --- Case Study # The NES Group Shopify Plus + NetSuite, engineered as one platform — built to scale a multi-brand manufacturer without manual operations as the tax. 2021 Manufacturing and Distribution Explore the brief More case studies: https://www.mejix.com/work#case-studies Image: The NES Group mobile application preview (https://www.mejix.com/assets/nes-group-BflwqOY_.webp) Client The NES Group Sector Manufacturing & Distribution Services Shopify Plus, NetSuite Integration, Custom Software Year 2025 Outcome 3:1 first-year ROI Platform Shopify Plus ERP Oracle NetSuite Region North America Model B2B + DTC Overview ## The NES Group The NES Group operates a portfolio of manufacturing and distribution brands serving both B2B buyers and direct consumers across North America. Their previous storefront was disconnected from NetSuite — every order required manual re-entry, inventory levels were always stale, and customer service teams worked across three different tools to answer a single question. Mejix was engaged to replatform onto Shopify Plus and engineer a deep, bidirectional NetSuite integration that would turn ecommerce, ERP, and customer data into a single operational system rather than a stack of disconnected silos. What this project delivered A production-ready outcome built for The NES Group — designed for measurable impact across operations. Challenges ## What we had to solve Three structural problems were capping growth and inflating operating cost. Challenge ### Disconnected ecommerce and ERP Orders placed online had to be manually re-keyed into NetSuite. Errors, duplicate entries, and delayed fulfilment were a daily occurrence. Challenge ### Inventory was always wrong Stock counts in Shopify lagged NetSuite by hours. Oversells, cancellations, and refund cycles were eroding margin and customer trust. Challenge ### No unified customer record B2B accounts, DTC shoppers, and service history lived in three different systems. Reps couldn't answer basic questions without switching tools. Challenge ### Manual operations couldn't scale Every new SKU, brand, or sales channel added more manual work — making growth proportional to headcount instead of automation. Approach ## How we turned the concept into a working product We treated this as one integrated platform problem, not two parallel projects. The Shopify Plus rebuild and the NetSuite integration were designed together, so every storefront capability mapped to a clean operational flow inside the ERP — and every ERP event was reflected in the customer experience in near real time. That meant defining a single data contract for products, inventory, pricing, customers, and orders across both systems first, then building the storefront, middleware, and sync layer against that contract. The result is a platform where Shopify and NetSuite behave as one system rather than two tools held together with spreadsheets. Solutions ## One commerce platform, two systems behaving as one A Shopify Plus storefront engineered around a custom NetSuite integration — automating the operational work that used to scale with order volume. Image: The NES Group product interface (https://www.mejix.com/assets/nes-group-BflwqOY_.webp) ### Bidirectional NetSuite Sync Orders, customers, inventory, pricing, and fulfilment events sync in near real time between Shopify Plus and NetSuite — eliminating manual order entry and stale stock data. ### B2B + DTC on One Storefront Wholesale accounts get gated pricing, custom catalogs, net terms, and quick reorder — running on the same Shopify Plus instance as the DTC experience. ### Unified Customer Record Every order, support touch, and account event rolls up to one customer profile, visible to ops and service teams without leaving NetSuite. ### Automated Fulfilment Workflow Order routing, picking, invoicing, and shipment confirmation are triggered automatically from NetSuite based on Shopify Plus events. ### Multi-Brand, One Backend Multiple brands run on one operational backbone — new brands launch in weeks, not quarters, without duplicating ops headcount. ### Operational Dashboards Custom reporting surfaces real-time order, inventory, and revenue health across brands and channels — built directly on NetSuite data. Technology ## How it was built ### Shopify Plus Enterprise commerce platform powering the multi-brand storefront, B2B catalogs, checkout, and customer accounts. ### Oracle NetSuite ERP system of record for products, inventory, pricing, customers, orders, and fulfilment. ### Custom Integration Middleware Purpose-built TypeScript service handling the bidirectional Shopify ↔ NetSuite sync, queueing, retry logic, and event-driven workflows. ### Shopify Functions Custom B2B pricing, discount, and checkout logic implemented as Shopify Functions for maximum performance. ### AWS Cloud infrastructure for the middleware, event queues, observability, and the integration data store. ### GitHub Actions CI/CD pipelines for storefront, integration middleware, and Shopify Functions — enabling fast, safe iteration. Results ## Outcomes after 12 months Measured against the pre-platform baseline. 3:1 ### First-year ROI Returns vs. total program investment in the first 12 months. 40% ### Lower order processing cost Manual order entry eliminated by direct Shopify ↔ NetSuite sync. 99.9% ### Inventory accuracy Real-time stock sync between Shopify Plus and NetSuite ERP. 2x ### Faster order-to-cash Automated fulfilment + invoicing flow cut cycle time in half. Return on investment ## The ROI behind the work A full breakdown of program investment vs. measurable first-year return. ### Program investment - Shopify Plus rebuild Storefront, B2B, checkout - NetSuite integration Custom middleware + sync - Ops automation Fulfilment + invoicing flows - Platform license + hosting Year 1 ### First-year returns - Order processing cost saved −40% - Inventory write-offs avoided Material reduction - Order-to-cash acceleration 2x faster cycle - New revenue from B2B + DTC unification Net new channel mix 3:1 First-year return on investment Validated against the pre-platform operational baseline. Why Mejix ## Why The NES Group chose Mejix 01 ### Shopify Plus + ERP fluency We've shipped multiple Shopify Plus builds with deep ERP integrations — not a first-time attempt for our team. 02 ### Single accountable team Storefront, integration, and ops automation delivered by one team — no finger-pointing between vendors. 03 ### ROI-driven scoping Every workstream tied to a measurable operational or revenue outcome, not feature checklists. 04 ### Long-term partnership model We stay on after launch — iterating, optimising, and extending the platform as the business grows. Voices from the team ## What the client team says > “Mejix didn't just rebuild our store — they re-engineered how the business operates. Shopify and NetSuite finally feel like one platform.” NES Group Operations Lead The NES Group > “The integration work is the kind of thing most agencies talk about and very few actually deliver. They delivered.” NES Group Technology Lead The NES Group What's next ## Where the platform goes from here Phase two extends the platform with AI-assisted merchandising, predictive inventory, and additional B2B workflows — building on the same integrated Shopify Plus + NetSuite foundation rather than bolting on more tools. Mejix continues as the long-term engineering partner, iterating on conversion, operational efficiency, and brand-level revenue growth across the NES portfolio. Certifications & Recognitions Image: OpenAI (https://www.mejix.com/assets/openai-DdkhCwT6.webp) Image: make-AI (https://www.mejix.com/assets/make-ai-DZ1amQCt.webp) Image: n8n (https://www.mejix.com/assets/n8n-CP9gA77z.webp) Image: React Native (https://www.mejix.com/assets/react-native-CgsFAPha.webp) Image: Android (https://www.mejix.com/assets/android-IQPYmEUz.webp) Image: iOS (https://www.mejix.com/assets/ios-B2Ii1G2I.webp) Image: NestJS (https://www.mejix.com/assets/nest-tz5A0lzF.webp) Reviews & Certifications ## Our clients praise us for our great results Read all reviews Image: Client logo Mejix delivered a Shopify Plus + NetSuite platform that finally behaves as one system. First-year ROI came in at 3:1 against our baseline. The NES Group Operations & Technology Leadership Why Mejix ## Frequently asked questions Answers to the questions buyers usually ask after seeing this case study. ### How long did The NES Group platform take to deliver? The Shopify Plus rebuild and the NetSuite integration were scoped and delivered together as one program, with the full platform live within the planned timeline. Contact us for typical timelines on similar Shopify Plus + ERP projects. ### Can Mejix integrate Shopify Plus with other ERPs, not just NetSuite? ### Does this approach work for B2B-only or B2B + DTC businesses? ### What does a 3:1 first-year ROI actually include? ### Will Mejix stay involved after launch? ## Have a Shopify + ERP problem like this? If you're running a disconnected ecommerce and ERP stack — and paying for it in manual ops and stale inventory — we should talk. 30-minute call. No obligation. We'll tell you honestly whether a Shopify Plus + ERP rebuild is the right move. Case Studies ## You might like Explore all (https://www.mejix.com/work) Manufacturing ### Dine Market We built the Dine Market B2B wholesale ordering platform from scratch — digitising a food supply chain that previously ran on phone calls and spreadsheets, connecting restaurants and food suppliers across NY/NJ/CT. 2025 https://www.mejix.com/work/case-studies/dine-market Luxury Fashion and Jewelry ### Yehuda We worked closely with Yehuda to develop a custom AI solution for automated diamond detection — reducing manual grading time and enabling the platform to process significantly higher volumes with consistent accuracy. 2025 https://www.mejix.com/work/case-studies/yehuda Retail and Services ### Verstolo We built Verstolo's fine jewelry ecommerce store end-to-end on Shopify Plus — bespoke storefront design and development built to match the brand's premium positioning. 2025 https://www.mejix.com/work/case-studies/verstolo ## How can we help? Whether you're building a new product, scaling your platform, or integrating AI — our team is ready to deliver. ## Structured data ```json [ { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.mejix.com/" }, { "@type": "ListItem", "position": 2, "name": "Work", "item": "https://www.mejix.com/work" }, { "@type": "ListItem", "position": 3, "name": "The NES Group", "item": "https://www.mejix.com/work/case-studies/the-nes-group" } ] }, { "@context": "https://schema.org", "@type": "Article", "headline": "The NES Group — Shopify Plus + NetSuite Case Study | Mejix", "description": "How Mejix rebuilt The NES Group's ecommerce on Shopify Plus with full NetSuite integration — unifying orders, inventory & customers and delivering a 3:1 first-year ROI.", "mainEntityOfPage": "https://www.mejix.com/work/case-studies/the-nes-group", "image": "https://www.mejix.com/assets/nes-group-BflwqOY_.webp", "author": { "@type": "Organization", "name": "Mejix" }, "publisher": { "@type": "Organization", "name": "Mejix", "url": "https://www.mejix.com" }, "about": "Manufacturing and Distribution", "keywords": "Manufacturing and Distribution, The NES Group, case study" }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How long did The NES Group platform take to deliver?", "acceptedAnswer": { "@type": "Answer", "text": "The Shopify Plus rebuild and the NetSuite integration were scoped and delivered together as one program, with the full platform live within the planned timeline. Contact us for typical timelines on similar Shopify Plus + ERP projects." } }, { "@type": "Question", "name": "Can Mejix integrate Shopify Plus with other ERPs, not just NetSuite?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. The integration architecture we built for The NES Group — bidirectional sync, event queues, retry logic, unified data contract — applies to SAP, Microsoft Dynamics, Acumatica, and other major ERPs. Contact us to discuss your stack." } }, { "@type": "Question", "name": "Does this approach work for B2B-only or B2B + DTC businesses?", "acceptedAnswer": { "@type": "Answer", "text": "Both. The NES Group runs B2B and DTC on one Shopify Plus instance with gated catalogs, custom pricing, net terms, and shared customer records. The same model works for pure B2B operations." } }, { "@type": "Question", "name": "What does a 3:1 first-year ROI actually include?", "acceptedAnswer": { "@type": "Answer", "text": "It combines hard cost savings (lower order processing cost, fewer inventory write-offs, faster order-to-cash) with net new revenue enabled by the unified B2B + DTC experience and operational capacity that no longer scales with headcount." } }, { "@type": "Question", "name": "Will Mejix stay involved after launch?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We operate as a long-term engineering partner — iterating on conversion, operational efficiency, integration coverage, and brand-level growth post-launch, not just delivering a build and walking away." } } ] } ] ```