--- title: "AI Solutions: Operating Models, Support, ERP | Mejix" description: "Four enterprise AI playbooks from Mejix: operating models, support automation, legacy ERP modernization, and Shopify Plus B2B consolidation. ROI included." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "CollectionPage", "name": "AI Solutions for Enterprises", "description": "Operating models, automation playbooks, and ROI-measured rollouts for AI in the enterprise.", "url": "https://www.mejix.com/ai-solutions", "hasPart": [ { "@type": "CreativeWork", "name": "AI Operating Model for Enterprises", "url": "https://www.mejix.com/ai-solutions/operating-model", "description": "A 9-step model to embed AI across your organization — sized to small, mid-size, or large teams." }, { "@type": "CreativeWork", "name": "AI-Powered Customer Support Automation", "url": "https://www.mejix.com/ai-solutions/customer-support", "description": "Cut cost per ticket and lift CSAT without sacrificing quality — an integrated support operating model." }, { "@type": "CreativeWork", "name": "Legacy ERP Modernization Without Rip-and-Replace", "url": "https://www.mejix.com/ai-solutions/erp-modernization", "description": "Modernize legacy SAP, Oracle, and Salesforce in 6 months — phased, parallel, zero downtime." }, { "@type": "CreativeWork", "name": "Shopify Plus B2B + B2C Commerce Consolidation", "url": "https://www.mejix.com/ai-solutions/shopify-plus-b2b", "description": "Replace fragmented Magento + custom B2B + Salesforce stacks with one Shopify Plus storefront in 90 days." }, { "@type": "CreativeWork", "name": "The Executive Guide to Large Language Models", "url": "https://www.mejix.com/ai-solutions/llm-executive-guide", "description": "A non-hype briefing for leadership on how LLMs are built, where they fail, and where to focus your AI investment." } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "@id": "https://www.mejix.com/ai-solutions#faq-what-is-an-ai-operating-model", "url": "https://www.mejix.com/ai-solutions#faq-what-is-an-ai-operating-model", "name": "What is an AI operating model?", "acceptedAnswer": { "@type": "Answer", "text": "An AI operating model is the structured way your organization adopts, governs, and scales AI across teams. It defines the pilots you run, the metrics you track, the integrations you build, the playbooks your teams follow, and the ownership model that keeps you independent of any single vendor." } }, { "@type": "Question", "@id": "https://www.mejix.com/ai-solutions#faq-how-do-you-measure-roi-on-ai-in-support-or-engineering", "url": "https://www.mejix.com/ai-solutions#faq-how-do-you-measure-roi-on-ai-in-support-or-engineering", "name": "How do you measure ROI on AI in support or engineering?", "acceptedAnswer": { "@type": "Answer", "text": "We baseline the metric that matters — cost per ticket, cycle time, first-contact resolution, or hours-per-deployment — for 2–4 weeks before the pilot. Then we measure the same metric after the pilot. ROI is the delta multiplied by annual volume, minus the cost of the engagement." } }, { "@type": "Question", "@id": "https://www.mejix.com/ai-solutions#faq-how-long-does-an-ai-pilot-take", "url": "https://www.mejix.com/ai-solutions#faq-how-long-does-an-ai-pilot-take", "name": "How long does an AI pilot take?", "acceptedAnswer": { "@type": "Answer", "text": "Most pilots run 4–6 weeks of measured work, plus 1–2 weeks to document the playbook. Total time to first measurable outcome is typically 6–8 weeks. Scaling to additional teams afterwards usually adds 2–4 weeks per team, with no additional consulting cost." } }, { "@type": "Question", "@id": "https://www.mejix.com/ai-solutions#faq-how-is-this-different-from-chatgpt-zendesk-bots-or-diy-ai-tools", "url": "https://www.mejix.com/ai-solutions#faq-how-is-this-different-from-chatgpt-zendesk-bots-or-diy-ai-tools", "name": "How is this different from ChatGPT, Zendesk bots, or DIY AI tools?", "acceptedAnswer": { "@type": "Answer", "text": "Off-the-shelf bots aren't connected to your CRM, knowledge base, billing, or product systems, so they hallucinate or escalate everything. Our approach integrates AI with your business logic, your data sources, and your existing helpdesk — and we hand you the playbook so you stay in control." } }, { "@type": "Question", "@id": "https://www.mejix.com/ai-solutions#faq-how-do-you-handle-pii-ccpa-and-hipaa", "url": "https://www.mejix.com/ai-solutions#faq-how-do-you-handle-pii-ccpa-and-hipaa", "name": "How do you handle PII, CCPA, and HIPAA?", "acceptedAnswer": { "@type": "Answer", "text": "Sensitive data is processed inside your own cloud or VPC where required, with redaction at the boundary, scoped access, and full audit logs. We map your compliance requirements (CCPA, HIPAA, SOC 2, GDPR) into the design before any production data touches a model." } }, { "@type": "Question", "@id": "https://www.mejix.com/ai-solutions#faq-will-ai-replace-our-support-agents-or-engineers", "url": "https://www.mejix.com/ai-solutions#faq-will-ai-replace-our-support-agents-or-engineers", "name": "Will AI replace our support agents or engineers?", "acceptedAnswer": { "@type": "Answer", "text": "No. AI handles the routine 30–40% so your team can focus on complex, high-value work. In every engagement we've run, agent satisfaction has gone up — not down — because repetitive work is removed and people spend more time on interesting problems." } }, { "@type": "Question", "@id": "https://www.mejix.com/ai-solutions#faq-what-does-an-ai-playbook-contain", "url": "https://www.mejix.com/ai-solutions#faq-what-does-an-ai-playbook-contain", "name": "What does an AI playbook contain?", "acceptedAnswer": { "@type": "Answer", "text": "Workflow definitions, prompt libraries, escalation rules, integration diagrams, evaluation criteria, on-call runbooks, and a measurement dashboard. It's the operating manual your team uses to extend AI to new teams without re-hiring consultants." } }, { "@type": "Question", "@id": "https://www.mejix.com/ai-solutions#faq-how-does-mejix-avoid-vendor-lock-in", "url": "https://www.mejix.com/ai-solutions#faq-how-does-mejix-avoid-vendor-lock-in", "name": "How does Mejix avoid vendor lock-in?", "acceptedAnswer": { "@type": "Answer", "text": "We build on standard, model-agnostic stacks (OpenAI, Anthropic, Gemini, open-source). Your prompts, evaluations, and integrations live in your repos. You can swap models, providers, or even consultants without rebuilding — the playbook is yours to keep." } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.mejix.com/" }, { "@type": "ListItem", "position": 2, "name": "AI Solutions", "item": "https://www.mejix.com/ai-solutions" } ] } ] --- ## We value your privacy We use cookies to analyze traffic and improve your experience. You can accept all, decline non-essential cookies, or customize your preferences. See our [privacy policy](/privacy). CustomizeDeclineAccept all [![Mejix](/mejix-logo.svg)](/) [Home](/) [Company](#about) [Services](/services) [Industries](/industries) [Our Work](/work) [AI Solutions](/ai-solutions) Start a project→ Start here→ AI Solutions Series # AI Solutions for Enterprise Teams Four short presentations covering the AI initiatives we deliver most: operating models, support automation, legacy ERP modernization, and Shopify Plus B2B consolidation. Each one walks a single path from pilot to scale and shows the numbers behind it, so your team can decide whether the model fits before a call. Talk to an AI lead[Browse the series ↓](#presentations) Obsessed with delivery. Powered by AI. · New York · Cluj-Napoca · San José * * * Why this series exists ## Most AI initiatives stall because there's no operating model behind them. Pilots run, decks get presented, then the work fails to scale. We've shipped AI into 50+ enterprise environments and noticed the pattern: success depends less on the model you choose and more on the operating model around it. This series is the playbook — pilot with measurable baselines, codify what works, roll it out at decreasing marginal cost. You own the system. No vendor lock-in. * * * Presentations ## The series, so far Four interactive presentations available now. New drops added as the series grows. [ Operating model · 9 slides ### AI Operating Model for Enterprises A 9-step model to embed AI across your organization — sized to small, mid-size, or large teams. - 25–40% reduction in delivery cycle time - Pilot-to-scale playbook your team owns - ROI measured against a real baseline, not vendor decks Open presentation ](/ai-solutions/operating-model)[ Customer support · 8 slides ### AI-Powered Customer Support Automation Cut cost per ticket and lift CSAT without sacrificing quality — an integrated support operating model. - 30–40% lower support cost per ticket - Sub-2 hour average response times - Agents focus on complex work, AI handles routine Open presentation ](/ai-solutions/customer-support)[ ERP modernization · 8 slides ### Legacy ERP Modernization Without Rip-and-Replace Modernize legacy SAP, Oracle, and Salesforce in 6 months — phased, parallel, zero downtime. - ~85% lower cost than full replacement - Zero production downtime, full data preservation - Payback in under 12 months from operational savings Open presentation ](/ai-solutions/erp-modernization)[ Shopify Plus · 8 slides ### Shopify Plus B2B + B2C Commerce Consolidation Replace fragmented Magento + custom B2B + Salesforce stacks with one Shopify Plus storefront in 90 days. - Single platform for B2B wholesale and B2C retail - 90-day launch with 99.99% uptime SLA - 31x ROI — payback in under 4 months Open presentation ](/ai-solutions/shopify-plus-b2b)[ Executive briefing · 10 slides ### The Executive Guide to Large Language Models A non-hype briefing for leadership on how LLMs are built, where they fail, and where to focus your AI investment. - A decision framework for LLM strategy - Clarity on pre-training vs. alignment vs. tools - Security & governance checklist for the C-suite Open presentation ](/ai-solutions/llm-executive-guide) Next in the series ### More presentations coming soon New operating models and automation playbooks are added as we ship them. Want early access? Get notified Inside every engagement ## Four pillars behind every Mejix AI rollout ### Pilot Start with one team and one outcome. Measure a real baseline. Prove ROI in 4–6 weeks before scaling spend. ### Playbook Codify what works into your own operating playbook — workflows, prompts, escalation rules, integration map. ### Scale Roll the playbook to additional teams at decreasing marginal cost. Each adoption is faster than the last. ### Ownership You own the system, the data flows, and the playbook. No vendor lock-in, no black boxes, full audit trail. * * * Common questions ## What enterprise teams ask before starting Direct answers to the questions support, engineering, and operations leaders bring to a first call. ### What is an AI operating model? An AI operating model is the structured way your organization adopts, governs, and scales AI across teams. It defines the pilots you run, the metrics you track, the integrations you build, the playbooks your teams follow, and the ownership model that keeps you independent of any single vendor. ### How do you measure ROI on AI in support or engineering? ### How long does an AI pilot take? ### How is this different from ChatGPT, Zendesk bots, or DIY AI tools? ### How do you handle PII, CCPA, and HIPAA? ### Will AI replace our support agents or engineers? ### What does an AI playbook contain? ### How does Mejix avoid vendor lock-in? ![](data:image/svg+xml,%3csvg%20width='44'%20height='46'%20viewBox='0%200%2044%2046'%20fill='none'%20xmlns='http://www.w3.org/2000/svg'%3e%3cpath%20d='M19.6667%203.33333H12.2C8.27966%203.33333%206.31948%203.33333%204.8221%204.09629C3.50496%204.7674%202.4341%205.83827%201.76298%207.1554C1.00003%208.65278%201.00003%2010.613%201.00003%2014.5333V26.6667C1.00003%2028.8366%201.00003%2029.9216%201.23855%2030.8117C1.88582%2033.2274%203.77265%2035.1142%206.1883%2035.7615C7.07846%2036%208.16343%2036%2010.3334%2036V41.4495C10.3334%2042.6928%2010.3334%2043.3145%2010.5882%2043.6338C10.8099%2043.9114%2011.146%2044.073%2011.5013%2044.0726C11.9098%2044.0722%2012.3953%2043.6838%2013.3661%2042.9071L18.9322%2038.4543C20.0692%2037.5446%2020.6378%2037.0898%2021.2708%2036.7664C21.8325%2036.4794%2022.4304%2036.2697%2023.0482%2036.1429C23.7446%2036%2024.4727%2036%2025.9288%2036H29.4667C33.3871%2036%2035.3472%2036%2036.8446%2035.237C38.1618%2034.5659%2039.2326%2033.4951%2039.9037%2032.1779C40.6667%2030.6806%2040.6667%2028.7204%2040.6667%2024.8V24.3333M40.9498%203.05025C43.6834%205.78392%2043.6834%2010.2161%2040.9498%2012.9497C38.2161%2015.6834%2033.784%2015.6834%2031.0503%2012.9497C28.3166%2010.2161%2028.3166%205.78392%2031.0503%203.05025C33.784%200.316582%2038.2161%200.316582%2040.9498%203.05025Z'%20stroke='%231A3760'%20stroke-width='2'%20stroke-linecap='round'%20stroke-linejoin='round'/%3e%3c/svg%3e) ## How can we help? Whether you're piloting your first AI workflow or scaling automation across teams — let's design the operating model that fits your org. Contact us ![Mejix](/mejix-logo.svg) New York, USA Office 541 W 25th St, New York, NY 10001 tel: +1 (212) 401-6213 Cluj, Romania Office tel: +40 (746) 778-303 Latin America, Costa Rica tel: +1 (212) 401-6213 hello@mejix.com C. ★★★★★ 7 Reviews ## Company - [Home](/) - [About Us](/about) - [Careers](/jobs) - [Events](/events) - [Insights](/insights) - [AI Hub](/ai-hub) - [Contact Us](#contact) ## Services - [Software Consulting & Development](/services/product-development) - [Embedding AI into Organisations](/services/ai-development) - [Ecommerce & Shopify Plus](/shopify-plus-b2b) - [Ecommerce Platform Comparison 2026](/services/shopify-plus/platform-comparison-2026) - [Digital Transformation & Process Automations](/services/digital-transformation) - [Product Development](/services/product-development) - [Staff Augmentation](/services/managed-it) - [Managed IT Services](/services/managed-it) - [Marketing Services](/services) ## Industries - [Finance and Banking](/industries/finance) - [Health and Medical](/industries/health) - [Luxury Fashion and Jewelry](/industries/luxury) - [Manufacturing](/industries/manufacturing) - [Retail and Services](/industries/retail) - [Media and Communication](/industries) ## Locations - [New York City](/shopify-plus-agency-new-york) - [Los Angeles](/shopify-plus-agency-los-angeles) - [San Francisco](/shopify-plus-agency-san-francisco) - [Miami](/shopify-plus-agency-miami) - [United States](/shopify-plus-agency-usa) - [United Kingdom](/shopify-plus-agency-united-kingdom) - [Germany](/shopify-plus-agency-germany) - [Romania](/shopify-plus-agency-romania) - [All locations](/locations) © 2026 Mejix. All rights reserved. [Terms and conditions](/terms-and-conditions)[Privacy Policy](/privacy-policy)[Cookie Policy](/cookie-policy)